Repair and Maintenance Service

Even the most beloved jewelry may wear out and need repair. Kalevala's own maintenance service can help with all the product repairs. If you have purchased your jewelry from one of our retailers, please be in touch primarily with the shop where the purchase was made. In many cases our professional retailers are able to help with repair and maintenance related questions straight away.

You can also send your jewelry to us for repairs by DHL or Posti Parcel Services. Before sending your jewelry to us please be in touch with our webshop customer service by email huolto @ kalevala.fi for instructions on how to proceed.

Warranty

All Kalevala products have a warranty that covers manufacturing defects. If a manufacturing defect is proven in a piece of jewelry, Kalevala will repair it free of charge. Manufacturing defects do not include wear or damage caused by using the jewelry, such as the loosening of pearl weaving, fatigue in loops, varnish wearing or tarnishing. Furthermore, the warranty does not cover defects that can be attributed to improper care, use or storage of the jewelry.

In matters related to maintenance and the warranty for our jewelry, please contact our repair and maintenance service by e-mail huolto @ kalevala.fi or telephone +358 207 611 311 (mobile/local network charge, priced by the caller’s operator).