Delivery
We will process your order within 2 working days and we send your jewelry directly to the delivery address using DHL Express global delivery service. The delivery time to EU countries is usually 2-4 days. Delivery times to outside EU countries depend on the destination country, customs and other local factors. Once your order has been shipped, you will receive a delivery notification with a tracking link to follow the progress of your shipment.
We have received lots of positive feedback about our delivery times.
Please note, the buyer is responsible for customs and other additional expenses in destination country. Kalevala webshop does not deliver webshop orders to Åland Islands, please find your local reseller here.
Returning the products
In case you are not completely happy with your purchase, you have a right to return it to us within 14 days after receiving your order. Please note, return delivery costs are paid by the customer.
- fill the return form you received with your order
- pack the product and the return form firmly in the original packaging
- write the return address on the parcel
- send the parcel within 14 days after receiving back to us. We recommend using the same carrier as we do eg UPS. Remember to save the return receipt
- returning costs are paid by the buyer
We will reimburse the value of your order within 14 days after we have received the returned products.
Exchanging the products
If the size of the product you bought from our webshop was not right and you want to exchange it to a different size, follow these steps:
- fill in the new size and your details in the return form you received with your order
- pack the product and the return form firmly in the original packaging
- write the return address on the parcel. Use the address found on the return form for free returns.
- send the parcel within 14 days after receiving your order.
- We will send you the new size after we have received your returned product without costs
- returning costs are paid by the buyer
